Background:Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site that is increasingly known as a problem in health care system.Objective:The present study aimed to investigate the occupational exposures with verbal and physical violence and the strategies for reducing violence against medical personnel working in Emergency Department.Method:A cross-sectional and descriptive design was used for the purpose of this study. To this aim, 108 medical personnel working in emergency department of educational hospitals in Arak City were asked about the verbal and physical.Ethical considerations The existence of workplace violence can have a negative impact on job productivity.By creating a safe environment, the quality of work and the satisfaction of staff and patients can be improved.Results:In the present study, the amount of exposure to physical violence was 28.7% and verbal violence was 77.7%. In addition, from the viewpoint of the medical personnel participating in the study, crowded ward is the most frequent cause of violence, and patients’ justification by triage personnel about the possible time waiting for visit by physician and the presence of police force and guard in the ward are the most important strategies for preventing and reducing the violence.Conclusion: The results indicated high prevalence of violence, especially verbal violence against emergency personnel and destructive aspects of this phenomenon have adverse effect on the efficiency and productivity of emergency personnel. In the same vein, proper management, appropriate protective measures and public education are effective strategies to avoid violence.
