2020 Volume 11 Issue 1 Special Issue
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The Relationship between Cultural Intelligence and Conflict Management Strategies: Viewpoint of Managers of University Hospitals in Ahvaz


Jahanbakhsh Mohammadi-Khah, Mohsen Davarpanah, Hoda Hamedpour, Mohammad Moradi-Joo, Mahmood Maniati, Ehsan Moradi-Joo
Abstract

Introduction: In order to achieve their genuine goals, namely the health of the community, important health organizations need an effective and appropriate way to solve inter- and intraorganizational conflicts. Therefore, this research was conducted with the aim of determining the relationship between cultural intelligence and conflict management strategies from the viewpoint of managers of university hospitals in Ahvaz, southwest of Iran. Methods: This is a descriptive-analytic study carried out in 2018. The statistical population of this study included 120 managers of university hospitals of Ahvaz Jundishapur University of Medical Sciences. Data collection was done using two questionnaires, namely cultural intelligence questionnaire (α = 0.87) and conflict management strategies questionnaire (α = 0.93). The sample included the entire statistical population. For analysis of the data, Spearman correlation tests were employed using in SPSS-22. Results: There was a weak correlation and no significant linear relationship between cultural intelligence and conflict management strategies of managers (P> 0.001). The average cultural intelligence of the managers of university hospitals in Ahvaz (90.1 ± 15.5) was in "good" condition. The average conflict management was 101.1 ± 1.35. There was a positive and significant relationship between the knowledge dimension of cultural intelligence and conflict management strategies of managers. Conclusion: The "non-coping" strategy was the most commonly used strategy among managers. According to the relationship between some of the components of cultural intelligence (knowledge) and conflict management, it can be concluded that the familiarity of managers with other strategies can be beneficial in conflict management, exerting a positive impact on human resource management and improvement of organizational performance.


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