The occurrence of claims is an integral part of construction contracts, whose occurrence in the project is commonplace, and its settlement is often costly, time consuming and unpleasant, and its dark point, the way of managing and evaluating the effectiveness of the claim process and how answers it. Claim management in contracts is one of the important issues in project management, which is considered less serious in developing countries such as Iran, due to the urgency, scatter and complexity of projects, the need for an effective claim management system to provide proposed solutions. It seems necessary to get out of claims. In this regard, there are many factors that, after identifying the main factors of claiming in construction contracts, can be prioritized and determined by decision-making methods. Therefore, in this research, identification and evaluation of the most important reasons for claims in the contracts in the construction of Iran, as well as the proposed solutions in this field has been considered. For this purpose, after identifying the main elements of the claim in the contracts, they are categorized and determined by their importance by using the top-up method, and then solutions have been proposed for identified factors with a higher degree of importance.
